My friend Glenda Larke calls the chaos that surrounds her family when she travels being Noramlyed. Well we were Noramlyed on our trip.
We started out with a low stress start, getting to Canberra way earlier than we needed to to catch our Virgin run codeshare flight to Melbourne to catch our Singapore Airlines flight to Singapore and then Bali. We were so organised. I had purchased an airside hotel in Singapore so we could nap before taking our connection to Bali.
Alas, that flight from Canberra to Melbourne was over two hours late. Some weather we were told shut Gold Coast Airport. We sat on the tarmac for a bit too, wondering what was going to happen because we were pretty certain we’d miss our connection. We asked and was told that others were in the same boat and that they would call.
It wasn’t until we landed in Melbourne that we got answers. We arrived 6.05pm and our flight was due to leave 6.25pm. No time for us to get there or our bags. Virgin proudly informed us they had rebooked us on a direct Virgin Flight to Bali. We quizzed them on would we get fed? Of course. What about our flight from Bali to Singapore? Is that okay? Yes, it’s fine.
We had to buy snacks on the flight and it costs us around $70. The snacks were the same as when you fly domestic. We were so pissed off. Well I was.
We go to Bali and relax, get Bali belly, go to an amazing wedding and hang with family.
Then it becomes time to fly to Singapore. Again we get there early. The zip on my luggage is breaking so I have to buy an emergency suitcase. We queue to check in but there’s a problem. Of course there’s a problem. The ticketing guy gets called over and says our tickets were cancelled and the flight is full and we would need to contact our agent. Nothing they can do. I don’t take this well, but they insist nothing they can do. We explain what happened with their code share and rebooking but alas we are left to figure it out.
I get in touch with the agent. He says, your tickets are fine, your flight is confirmed. He’s not hearing me that they won’t let us on. I pass the phone to the ticketing guy. They chat. He hands my phone back and says the agent is going to issue new tickets. Then they ask us to sit well away from them in some pubic seating. I ring my agent back. He gives me the same ticket numbers. He says they are open in the Singapore Airline system from his end. We just sit there and slowly deflate. Eventually the ticketing guy says he will lets us on the flight. We have to sign a form acknolwedging we might not get fed. A lady who is helping said our tickets are fine but our reservations were cancelled because we were a no show. Singapore Airlines said it was automatic when we didn’t show that all our flights were cancelled. Interesting because when I logged on our flights were there so how I could have avoided this is beyond me. They advise us to check with Singapore Airlines at the airport.
We land. We were fed yummy food. We were happy. We checked with the transfer desk who said our flight home looked fine but maybe we should check again before we left. We enjoy our time in Singapore still suffering some Bali Belly and me an occasional cough still.
I bitch about Virgin Airlines on Twitter and happen to mention Singapore Airlines too. Someone supposedly from Singapore Airlines contacts me and asks for information. I say don’t worry. Singapore Airlines are fine. They write back saying “we need to find out what happened” and they friend me. I tell them our story. They ask for a phone number. They contact me on What’s app, ask for my receipts etc saying they want to help. Then I get the phone call and it starts again. My logic circuits are not functioning well. I’m wondering what they want to refund me and isn’t Singapore Airlines nice. We get to the part where he wants me to change the dollars to Kenya dollars and put a code in the field. Don’t worry he says. It says you are paying us but that’s not the case. My partner is listening in and saying “WTF” and I say. Nah not doing this. I’m calling Singapore Airlines in the morning. The scammer dude is like arguing but I just hang up, block and report. On Twitter meanwhile they have messaged me to say. Cooperate with our assistant. I tell them what I think. Then I search Twitter and find the real Singapore Airlines with a warning about scammers pretending to be them. I was so angry at them and at me. I block and report them on X/Twitter.
The morning we are due to fly out, I get the urge to check us in to our Singapore Airlines flight. I put the information in and it says no flights. I think the scammers might have tried to get a refund but that wasn’t the case. Noramlyed yet again. I ring Singapore Airlines and begged them to help us. It took an hour and half. They rung me back a couple of times, which I really appreciated. They wanted to know how we got to Singapore. I explained that Singapore Airlines flew us there. She found that hard to believe and I had to explain the whole scenario again, complete with all the boarding passes we had etc. We could not get on our planned flight and had to stay an extra night in Singapore. We were able to get the same slot on the next day.
This stuff up, not of our making, made us lose the hotel in Singapore Airline of $360 and the extra night in Singapore at walk in rates at our hotel, another $391.74. And we had to pay for shitty snacks on Virgin for $70. No voucher or anything. Stinks right.
And then we got back and got Covid on our trip to Tasmania. The gods they say are smiling on us, or sniggering or rolling around on the floor laughing.






